Return Policy for GetZylo Discount Store
Last Updated: 02-06-2025
Thank you for shopping at GetZylo Discount Store! We strive to provide high-quality products and excellent customer service. However, due to our business model as a dropshipping store, we currently do not accept returns, exchanges, or refunds unless the item arrives damaged, defective, or incorrect.
Please read our policy carefully before making a purchase.
1. No Returns or Exchanges
Since we work with suppliers who ship products directly to customers, we do not accept returns or exchanges for:
- Change of mind
- Wrong size or color selection (unless it was our error)
- Buyer’s remorse
- Delayed delivery (unless lost in transit)
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, you must contact us within 3 days of delivery with:
- Clear photos/video of the issue
- Order number
- Description of the problem
We will review your claim and, if approved, work with the supplier to provide a replacement or refund.
3. Refund Eligibility
Refunds are only issued in the following cases:
✅ Item never arrived (lost in transit)
✅ Wrong item shipped (supplier error)
✅ Item is damaged/defective (must provide proof)
Refunds will be processed to the original payment method within 5-10 business days after approval.
4. Non-Refundable Situations
We do not offer refunds for:
❌ Delays caused by shipping carriers
❌ Customers providing incorrect shipping addresses
❌ Items purchased during sales or promotions (unless defective)
❌ Products that have been used, altered, or washed
5. Contact Us
For any issues with your order, please contact us at:
📧 Email: support@getzylo.store
🌐 Website: getzylo.store
We aim to respond within 24-48 hours.
By purchasing from GetZylo Discount Store, you agree to this No-Return Policy. We appreciate your understanding and support!
Thank you for shopping with us! 🛍️